Shipping

Delivery Options

  1. Standard Delivery: The delivery will be fulfilled on working days (from Monday to Friday). Orders usually ship within 1-2 working days depending on payment confirmation and your selected delivery address and availability of your items in the warehouse. Delivery is free for orders of 3000 mkd or over.
  2. Where available, you can choose a scheduled delivery method for your shipment, like Home Delivery, Pickup Point Service;
  3. You will also find the applicable delivery costs at the order checkout when you purchase online, on the Order Confirmation;
  4. The Product(s) will be delivered to the delivery address you specify in your order. Signature may be required to receive your item;
  5. If you have not received the Product(s) within the estimated delivery time specified in the dispatch confirmation, you should contact us via our website or by email or by telephoning the Customer Call Centre.
  6. Orders can be delivered only in Europe.

Change Order

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.

Tracking Order

For carrier deliveries you can track the status of your order at any time via the online Tracking Order.
On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery.

Delivery Information

If you fill in the wrong delivery data, it might cause delay or a missed delivery.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

Questions about your orders

Missed a delivery?: In the event that no one is available at the address at the time of delivery, a note will be left to advise you whether your order has been left in a safe place, such as a neighbor, or if you need to contact the carrier to arrange a new delivery time.

Damaged orders: If your item is damaged when you receive it, you can refuse the delivery. If you only find damage after receiving the delivery, please call AS Optik In the event of a damaged delivery, AS Optik will contact the delivery service directly to resolve the issue as quickly as possible and with the least inconvenience to you. We will make every effort to keep you informed of the progress of our investigation and to provide you with a replacement.